Vaccaya Privacy Policy
Last Updated: 19 December 2024
Vaccaya LLC, a company incorporated in Delaware, USA (hereinafter referred to as "Vaccaya", "we" or "us") recognises the importance of privacy. In this privacy policy, we describe how we collect, use, and disclose information that we obtain about visitors to our website, www.Vaccaya.com, and the services available through our website.
1. Information we collect
We collect personal information directly from you, from third parties, and automatically through your use of our website. We may combine information automatically collected with other information that we have collected about you. Where applicable, we may also collect "Anonymous Data" from you which means data, including aggregated and de-identified data, that is not associated with or linked to your personal information. Anonymous Data does not, by itself, permit the identification of individual persons.
Personal information means any information that can be used to identify you.
We are the Data Controller for data collected through our website.
If you are in the EU or the UK, the lawful basis when we process your personal information for the provision of our services is pursuant to a contract.
If you are in the EU or the UK, the lawful basis when we process your personal information for marketing is consent.
You may browse and use certain portions of our website without directly providing us with any personal information.
Information we collect from you (or someone acting for you):
- Contact information, including your name, address, email address, telephone number and other contact details
- Billing or payment information, such as your credit card number, cardholder name, expiration date, authentication code and billing address
- Details of the products and services we have provided to you or that you have enquired about
- Information you provide through customer surveys or feedback
- Passport information, including your passport number, passport expiration date, and date of birth
- Loyalty program details (such as frequent flyer details)
- Information about your health (if disclosed)
- Your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the Website, ad data, IP address and standard web log information
- Any additional information relating to you that you provide to us through your use of our website
- Information about your cryptocurrency transactions and wallet addresses when you make payments
- Any other personal information that may be required to facilitate your dealings with us
Information about you we collect from third parties
We may receive personal information and/or Anonymous Data about you from companies that offer their products and/or services for use in conjunction with our website. For example:
- Information from flight carriers, hotel/property operators
- Travel membership/loyalty program providers
- Property management service providers
- Activity service providers
- Third-party wallet providers that may provide us with your blockchain address
- Payment service providers or payment wallet providers
If you apply to work with us, we collect information from:
- Recruitment consultants
- Your previous employers
- Other authorised organisations
Information we collect automatically
We automatically collect information through your use of our website using cookies and other technologies. This information includes:
Domain name, operating system, settings and system configurations
IP address
The webpages you access within our website
The website that led you to our website
The website to which you go after leaving our website
The dates and times you access our website
Web log personal information
Public blockchain information we may record
We may collect data from activity that is publicly visible and/or accessible on blockchains. This may include:
Blockchain addresses
Information regarding purchases, sales, or transfers of NFTs
Transaction histories
Smart contract interactions
2. How we use your information
We use your information for the following purposes:
Providing our services
Provide accommodation, flights, and experiences booking services
Manage your account
Process payments and transactions
Communicate with you about your use of our services
Respond to your inquiries
Provide customer support
Verify your identity
Process your travel bookings
Marketing
Where you consent, we will:
Provide you with news and updates
Send special offers and promotions
Share information about products we think may interest you
Conduct market research and analysis
Improve our marketing and promotional efforts
Analysing Use of Our Services
Understanding how users access and use our website
Improving website navigation and services
Conducting research and analytics
Creating Anonymous Data records
Monitoring and analysing trends and usage
To Protect Rights and Interests
Protecting our rights and interests
Protecting our customers and users
Detecting and preventing fraud
Ensuring compliance with our terms and conditions
Meeting legal obligations
3. Marketing
Vaccaya would like to send you information about our products and services that we think you might like. If you have agreed to receive marketing communications, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please click the 'Unsubscribe' button contained in the footer of each of our emails or contact us at contact@Vaccaya.com.
4. How we store your personal information
We undertake a number of physical, administrative, personnel, and technical measures to protect your personal information and prevent it from misuse, interference and loss, as well as unauthorised access, modification or disclosure. Our data security measures include, but are not limited to:
Secure Sockets Layer (SSL) encryption technology
Pseudonymisation
Internal data access restrictions
Strict physical access controls to buildings & files
Regular security assessments
Employee training on data protection
Secure data backup systems
Vaccaya will keep your personal information for the duration that your account is active, and for the requisite period in accordance with applicable law following the deactivation of your account. Once this time period has expired, we will delete your personal information.
5. Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. For example, we take steps to destroy or permanently de-identify personal information if we no longer need it for any purpose. Please be aware that despite our efforts, no personal information security measures can guarantee 100% security.
If you have an account with us, you should take steps to protect against unauthorised access by:
Choosing a robust password that nobody else knows or can easily guess
Keeping your log-in and password private
Using two-factor authentication where available
Logging out after each session
Not sharing account credentials
We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity.
6. How we disclose your information
We may disclose your information with the following entities:
Our Group of Companies and Employees
We disclose your required information to our employees, subsidiary, related and/or affiliated companies in order to perform the necessary duties to provide you with our services.
Service Providers
We disclose your information to our vendors, service providers, or others who perform functions on our behalf. All service providers are required to keep your personal data safe, and process pursuant to a data processing agreement.
We may also disclose your information in the following ways:
Business Transfers
We may disclose your information to another entity if we are acquired by or merged with another company, if we sell or transfer a business unit or assets to another company, as part of a bankruptcy proceeding, or as part of a similar business transfer.
Protecting Rights and Interests
We may disclose your information where we believe it is necessary to:
Investigate, prevent, or take action regarding illegal activities
Detect and prevent suspected fraud
Protect the safety of any person
Protect our rights and property
Enforce our Terms and Conditions
Comply with legal requirements
Cross Border Disclosure of Information
We may disclose your personal information to international third parties, including countries outside the European Economic Area (EEA), generally to arrange travel with a travel service provider on your behalf. Whenever we perform Cross-border Disclosures, we will do so in accordance with applicable law and ensure that a similar degree of protection is afforded to it by implementing appropriate safeguards.
7. Cookies and other tracking mechanisms
We and our service providers use cookies and other tracking mechanisms to track your use of our website or services. We use these in a range of ways including:
Keeping you signed in
Managing your session
Remembering your preferences
Maintaining security
Understanding how you use our website
Analysing user behavior
Tracking page views
Monitoring site performance
Functionality
Vaccaya uses tracking mechanisms so that we:
Recognise you on our website
Remember your previously selected preferences
Save your language preferences
Store your currency display preferences
Remember your location
Advertising
Vaccaya uses these tracking mechanisms to:
Collect information about your website visits
Track content you viewed
Monitor the links you followed
Gather information about your browser, device, and IP address
Share limited information with advertising partners
Display personalised advertising on other websites
Types of tracking mechanism we use:
Cookies
We or our service providers use cookies to track visitor activity on our website. A cookie is a text file that a website transfers to your computer's hard drive for record-keeping purposes. Most browsers allow users to refuse cookies.
Clear GIFs, pixel tags and other technologies
We use clear GIFs (also known as web beacons, web bugs or pixel tags) to:
Track activities of website visitors
Help us manage content
Compile statistics about usage
Track email responses
Monitor when emails are viewed
Track email forwarding
8. Third-party analytics
We use service providers, such as Google Analytics demographics and interests reports as well as advertising reporting features, to evaluate the use of our website and our services. To opt out of Google Analytics, visit their opt-out page.
9. Your Rights
In compliance with applicable personal data protection laws, you may have some or all of the following rights:
Right to access – request access to your personal data
Right to rectification – request correction of inaccurate data
Right to erasure – request deletion of your data
Right to restrict processing – limit how we use your data
Right to data portability – request transfer of your data
Right to object to processing – stop certain uses of your data
Right to withdraw consent – revoke previously given permissions
To exercise these rights, please contact us at contact@Vaccaya.com. We will respond to your request within one month.
Blockchain Data Limitations
Please note that we cannot edit or delete any personal information that is stored on a blockchain, as we do not have custody or control over any blockchains. This includes:
Purchases and sales records
Transfer information related to your blockchain address
Any metadata attributable to you
Booking confirmation data on the blockchain
Interactions with our blockchain-based products
10. Children
Our website is not targeted to children under 13 years of age and we do not knowingly collect personal information from children under 13 without parental consent.
If we discover that the personal information of a child under 13 is in our system without parental consent, we will promptly delete such personal information from our systems.
11. External links
This website contains links to other websites. We are not responsible for the information handling practices or content of these external websites. Please read the privacy policies of these third parties before using such websites.
12. Third-party payment processors and wallets
To use our services, you may opt to use payment options which utilise:
Third-party payment processors
Cryptocurrency wallets
Blockchain-based payment systems
Your interactions with any third-party payment processor or wallet provider are governed by their respective terms of service and privacy policies.
13. Contact us
If you have any questions or concerns about the privacy aspects of our website or services or want to make a complaint, please email us at contact@Vaccaya.com. We will do our best to resolve your complaint as quickly as possible.
You can also contact your local data protection authority to lodge a complaint.
If you are in the EU you can find your Data Protection Authority through the European Data Protection Board website
If you are in the UK you can contact the Information Commissioner's Office
14. Changes to this privacy policy
We may change this privacy policy from time to time, and new versions will be posted on this website, so please check back periodically for updates.
If you are registered with us, we will let you know when we update this privacy policy.
Registered Address: Registered Address: 8 The Green, Suite A, Dover, DE 19901, USA
